Become a Volunteer Intake Consultant
The volunteer intake consultant is the first contact clients have with the LRIS. The intake consultants listens to the client's legal problem and decides whether a community service organization or an attorney will best serve the client's needs.
If a referral to a consumer, governmental, or public service agency is indicated, the intake consultant provides clients with these contact numbers. These agencies include such organizations as the Dispute Resolution Center, Small Claims Court, the Grand Rapids Urban League, and the Department of Civil Rights.
If a referral to an attorney is needed, the intake consultant asks for more information. The consultant then makes an appointment with an attorney that has expertise in that practice area and that has no conflicts of interest.
As an intake consultant, volunteers will have great opportunities to learn about the legal system and community organizations. The LRIS trains volunteers in listening skills. This is an excellent personal growth opportunity and will enhance your resume. Volunteering also provides an opportunity to give back to the community by helping to close the legal gap.
Volunteers must be mature, attentive, patient, and willing to commit to service in a legal environment for four hours per week for a period of at least 6 months. They must be willing to complete a thorough training program, followed by on-the-job training. Information on local community agencies and on our specific computer programs is provided.